Tuesday, October 11, 2011

Dear Windstream (an open letter)

I hate you so much. You have no idea. 
Take a look at those speeds kids!!! WOW!

I have been dealing with my internet issues for over a year now. I don't know why you guys can not fix this. 

I can not use my internet. Maybe a couple hours a day to blog. 

Do you realize this is how I make money? 

My kid can't do his homework. 

Worst of all, I am paying for a 3mb connection (if you offered 12 where I live, I would be paying for 12) and I am getting less than 1/2 mb. Seriously? 

I can use my cell phone as a mobile hotspot, and get better speeds than what I get with my $85.00 per month internet?!!


My husband has called literally (we are writing it down) EVERY DAY for the last three weeks and spoke to about 11 million different people about these issues. EVERY. SINGLE. DAY. 

Each day we are assured the problem will be fixed within 24 hours. Guess what?! It's not. 

This is absolutely ridiculous. I am not going to continue to pay for something that I can not use. Hell, why don't I pay for dial up instead? That would be the exact same thing. 

EVERY DAY when we call, we are not "allowed" to speak to a manager?? What kind of customer service is that? 

We are told that it is a different issue (latency, provisioning, etc.. ) each and every day. Can't you guys just stick to one story? 

Why can't you just tell us the truth? Why do you have to lie and say it will be fixed within 24 hours? 

And your answer is to give me a $10.00 Credit on my bill, which has never been less than $85.00. 


I can not believe this shit. Really. I can't really take anymore. Spending hours on the phone, to be put on hold for more hours. To give you the same information as I did yesterday. To ask you why I can't use my internet again today. Sigh. 

Please people, if you have another option, please do not choose Windstream. Seriously. 

I promise, if my family could have cable internet, we would most definitely, without a doubt, choose it over this. 

We have even discussed moving to a different town that offers a different provider so we don't have to deal with this anymore. 



Oh my God. I can't believe this is an issue. STILL. 

When this all started last year, and the first repairman came to look at my lines inside my house (because back then, it was something in my house, you said. it wasn't your fault, but of course. mine.) it was almost Halloween. 

We can't even watch Netflix right now. Can't use Xbox live. I can barely type this on Blogger. I can't DO ANYTHING. 

I don't really have any answers. I've killed batteries on three phones talking to you people again tonight.

I just want to tell everybody out there what the deal is, and ask you for your sanity, that you seriously consider going with another internet provider.

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